Returns / Cancellation
A La Carta Group Ltd encourages all clients to purchase a cancellation insurance policy that will cover them in case of full or partial cancellations of our services.
Our cancellation policy for total cancellations is:
– Cancellations received 31 days or more before departure: any cancellation fee that airlines apply in case of cancellation of tickets issued or any other expense duly justified.
– Cancellations received between 15 and 30 days before departure: penalty of 50% of the total cost of trip.
– Cancellations received 2 weeks or less before departure: penalty of the total cost of trip. For partial cancellations (at less downward change in the number of pax, etc): please enquiry. Modify the dates for a trip (even using the same hotels and other services) can be considered as a cancellation and new booking
– Cancellation policy could apply. No refund will be issued if a customer does not wish to use any of the agreed services.